Privacy policy

1. Introduction

Neuravoid ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data consulting services and visit our website.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name, and job title
• Business Information: Information about your business needs, project requirements, and objectives
• Communication Data: Information contained in communications you send to us, including emails, messages, and feedback
• Billing Information: Billing address and details necessary to issue invoices in accordance with French tax and accounting regulations

2.2 Information Collected Automatically by our Hosting Provider

When you access our website, our hosting provider (Vercel, see Section 15) may automatically log basic technical information for security and operational purposes, such as:

• Device Information: IP address, browser type, and operating system
• Server Logs: Pages requested, timestamps, and HTTP status codes

We do not currently operate any analytics, advertising, or tracking technology of our own (see Section 5).

2.3 Client Data

In the course of providing our data consulting services, you may provide us with data for analysis, processing, or other services ("Client Data"). We process Client Data solely on your behalf and in accordance with your instructions and applicable data protection laws.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• To provide, maintain, and improve our consulting services
• To deliver the services you request and fulfill our contractual obligations
• To communicate with you about our services, projects, and deliverables
• To provide technical support and respond to your inquiries

3.2 Business Operations

• To manage our relationship with you and your organization
• To issue invoices and maintain financial records
• To send administrative information, such as updates to our terms and policies
• To comply with legal obligations and enforce our agreements

3.3 Improvement and Analytics

• To understand how our services are used and improve user experience
• To develop new services and features
• To conduct research and analysis to enhance our offerings
• To generate anonymized, aggregated statistics about our services

3.4 Marketing and Communications

• To send you information about our services, insights, and industry updates (with your consent where required)
• To personalize your experience with our services
• To conduct surveys and gather feedback

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the specific information and context:

• Contract Performance: Processing necessary to perform our contract with you
• Legitimate Interests: Our legitimate business interests, such as improving our services, provided these interests do not override your rights
• Consent: Where you have given explicit consent for specific processing activities
• Legal Obligations: Where processing is necessary to comply with legal requirements

5. Cookies and Tracking Technologies

Our website does not currently use cookies, tracking pixels, or similar technologies for analytics or advertising purposes. Should we introduce such tools in the future, we will update this Privacy Policy and request your consent where required by applicable law (including the GDPR and French CNIL guidelines).

6. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

6.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and storage providers
• Email and communication platforms
• IT support and security services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

6.2 Business Transfers

If Neuravoid is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

6.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

6.4 Protection of Rights

We may disclose your information when we believe it is necessary to:

• Protect our rights, property, or safety, or that of our clients or others
• Enforce our Terms of Service
• Prevent fraud or security issues
• Comply with legal obligations

6.5 With Your Consent

We may share your information for other purposes with your explicit consent.

7. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and audits
• Employee training on data protection
• Secure data backup and recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Client Data: Retained according to the terms of our agreement with you
• Communication Records: Retained for business and legal purposes
• Financial Records: Retained in accordance with tax and accounting regulations

When we no longer need your information, we will securely delete or anonymize it.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

9.1 GDPR Rights (EEA Residents)

• Right to Access: Request a copy of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your information ("right to be forgotten")
• Right to Restriction: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your information in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

9.2 Exercising Your Rights

To exercise any of these rights, please contact us at contact@neuravoid.io. We will respond to your request within the timeframe required by applicable law, typically within 30 days.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal information from the EEA to other countries, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally approved mechanisms

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Neuravoid
Email: contact@neuravoid.io

For GDPR-related inquiries, you may also contact your local data protection authority.

15. Hosting

This website is hosted by Vercel Inc., 440 N Barranca Avenue #4133, Covina, CA 91723, United States. The domain name is registered with OVHcloud, 2 rue Kellermann, 59100 Roubaix, France.